The Faces Behind Our Success

The Understanding Recruitment Group was founded in 2007 by Co-Founders Dale Swords and Chris Jackson. Drawing on their combined 47 years of recruitment experience, Chris and Dale remain actively involved in the company, maintaining a hands-on approach and driving its global growth.

Discover the intriguing story of their partnership in Hoxo Media's RAG Podcast with Sean Anderson, where you can delve deeper into how Chris Jackson and Dale Swords began their collaboration.

Watch the Interview

Meet The Founders

Dale Swords

Dale has over 20 years of experience operating within the technology recruitment sector. After achieving a degree in Journalism, he joined the UK's largest technology recruitment firm where he successfully progressed for 8 years before founding Understanding Recruitment with Chris in 2007. His favourite thing about his role is watching people's progression through the business over time. When he's not busy with his family, Dale can be found at the gym, playing football, or on the golf course.

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Chris Jackson

Chris brings over two decades of technical recruitment experience, starting from his early years at Computer People where he worked his way up to Director level. With a passion for high performance, quality, and values, he founded Understanding Recruitment, focusing on business development, growth, and employee well-being. Chris's industry expertise enables him to provide valuable support to clients across our specialised areas. He takes great joy in celebrating staff promotions, acknowledging their hard work and dedication.

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Understanding Recruitment Founded

Chris Jackson and Dale Swords founded Understanding Recruitment and we placed our first candidate.

First Office Opened

Our first office was opened in The Regus Office Space, St. Albans in 2008, with Rugby legend Richard Hill as our esteemed guest of honour.

Reached 10 Employee Milestone

As our team grew to 10 employees in 2009, we knew it was time for a change. So, we packed our bags and made a big move to a brand new office space in Lower Dagnall Street, St. Albans.

Moved To New Offices In The Maltings

The year 2013 was an exciting one for us. We expanded our team and moved to a new office space in The Maltings, St. Albans. Around this time, we also launched our innovative Net Promoter Score, which went on to win the prestigious 'Innovator of the Year' award at the APSCo awards. In addition, we proudly supported the Grove House Charity by participating in the Herts 10k run. To top it off, we welcomed Miles Hunt to our team as a Non-Executive Director.

Won APSCO's Innovator Of The Year Award

Our dedication to innovation and excellence was recognized in 2014 when we were awarded the prestigious APSCo 'Innovator of the Year' award, as well as the 'Best Candidate Experience Award' at the Recruitment Business Awards. Furthermore, we were thrilled to see Tom Rankin, who began his journey with us as an Apprentice, win the 'Best Newcomer of the Year' award at the IRP Awards. As a team, we also took part in the Herts 10k run and raised funds for the Rennie Grove Hospice, underscoring our commitment to giving back to the community.

Winner's Trip To Miami

In 2015, we celebrated our best performing consultants by taking them on an unforgettable trip to Miami, where they enjoyed an amazing time of team bonding and relaxation. At the same time, we were thrilled to receive recognition for our hard work and dedication. We won a prestigious award at the Hertfordshire Business Awards and were highly commended for the 'Investing in Talent Award' at the Recruiter Awards, which highlighted our commitment to nurturing and developing top talent.

Named Employer Of The Year

The year 2016 was filled with incredible achievements for our team. We proudly supported various charitable causes by completing the grueling Nuclear Races, raising funds for organizations such as the Niemann-Pick Disease Group, MacMillan Cancer Support, Willow, and the Great Ormond Street Hospital. In addition, we were honored to receive multiple awards, including the prestigious 'Recruitment Company of the Year' at the APSCo Awards for Excellence, and the 'Best Staffing Firm to Work For' award at the Staffing Industry Analysts' (SIA) Executive Forum. These awards recognized our team's unwavering dedication to excellence and our commitment to delivering exceptional service to both clients and candidates.

Names Business Of The Year

In 2017, we achieved significant milestones that reinforced our position as a leading recruitment specialist. We hosted our first Fintech meetup with Starling Bank, completed the challenging Coast to Coast Challenge and raised over £3k for Cancer Research. We were also awarded the 'Best Staffing Firm to Work For' at the Annual Staffing Analysts Executive Forum and named 'Business of the Year' at the SME Hertfordshire Business Awards.

Celebrated First Decade In Business

In 2018, we marked an important milestone as we celebrated our first decade in business and expanded our team to over 50 employees. We were thrilled to promote Sam McBroom to Director, recognizing his contribution to our success. Moreover, we were immensely proud to win the prestigious 'Best Staffing Firm to Work for UK' at the Staffing Industry Analysts SIA Awards for the third year in a row, reflecting our unwavering commitment to providing an exceptional employee experience.

Expanded To The US

2019 was an exciting year for us as we made our first foray into the US market with the launch of our office in Boston, Massachusetts, which specialises in Artificial Intelligence and Backend Engineering roles. We entrusted this crucial mission to Matthew Ferdenzi, one of our most accomplished consultants. Meanwhile, our exceptional performance was recognised as we were shortlisted for three categories at the Hertfordshire Business Awards and were finalists for the prestigious APSCo award in the 'Recruitment Company of the Year £3-10 million' category.

Celebrated Our 15 Year Anniversary

It was a remarkable year for us in 2022 as we achieved unprecedented success, including expanding our office to the entire building, marking our 15th anniversary, and treating the entire team to an unforgettable trip to Palma. We also had the pleasure of taking our top performers on a winners' trip to Miami, while our commitment to providing an exceptional workplace culture was recognised as we were named one of the Best Companies to Work For. Finally, we proudly raised almost £20k for charity through various initiatives.

Became An Employee Owned Business

We've already hit some major milestones in 2023 that we're incredibly proud of. First off, we became an employee-owned business, which means every single person on the team now has a stake in our success. It's a big step towards creating a company culture where everyone feels invested in what we do, and we're excited to see where it takes us.

We also had an absolute blast on our winner's trip to Mauritius! It was a chance for the team to celebrate all the hard work we've put in, and we definitely made the most of it. From relaxing on the beach to exploring the island's stunning scenery, it was the perfect opportunity to recharge our batteries and come back to work feeling refreshed and ready to go.

We're Proudly Employee-Owned

The announcement of our Employee Ownership Trust (EOT) was a game-changer for us, undoubtedly the most significant and exciting moment in our history. We've always been passionate about creating a culture where everyone feels included and rewarded, and the EOT takes it to a whole new level. It's not just about the impressive growth we've seen; it's about giving every single employee a chance to earn big, with pay-outs ranging from six to seven figures based on their time with us and level of responsibility.

Benefits & Rewards

Get In Touch

We're always eager to connect with talented individuals who want to be part of our exciting journey!

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